Orders can be placed via:
website: www.honeyandvanilla.co.uk
e-mail: infohoneyandvanilla@yahoo.co.uk
Telephone: 0845 4277733
If our telephone order line is busy please leave your name, telephone number and if you wish details of your query or order. We will then ring you back.
When placing an order on our website, all credit card and personal information is completely protected on our secure server operated by Paypal.
If you having difficulties using our website you may order by e-mail or phone and payments may be made by cheque/postal order or safely and securely to infohoneyandvanilla.co.uk via Paypal by clicking on the link below.
Click send money and follow the instructions given.
Your order will be dispatched upon receipt of a cleared fund payment. From this aim to deliver all as soon as possible, this is subject to availablity of your chosen items.
All orders are despatched by Royal mail, 2nd class or standard parcels depending on size of order. First Class available on request click on postage page.
Standard Royal Mail Delivery United Kingdom - Allow 3-5 working days from despatch (Royal Mail First Class Mail)
Worldwide - Allow 10 working days from despatch (Royal Mail First Class / local post service)
Unfortunately we cannot guarantee to a specific delivery date for Standard First Class deliveries.
We aim to keep 100% availabilty on most continuity stock. On occasion styles do have a delivery time of up to 28 days. If you would like to check how quickly we could despatch your purchase, please call our customer services on 0845 4277733.
If the Post Office are unable to deliver your parcel they will leave a note for you to collect from your the delivery post office.
If not collected within 14 days they will return to us.
To post out the second time we will charge and if a refund is requested the initial delivery charge will be deducted from the refund.
In the unlikely event that you do not receive your item please contact us with your order details & invoice number.
Please note we are not responsible for goods lost in transit and do not cover costs of the loss. As per our postage section insurance is required by yourselves to cover loss over £34. and you can follow up via Royal Mail or relevant carrier for compensation.
email: infohoneyandvanilla@yahoo.co.uk
Telephone: 0845 427733
All delivery postage to addresses in the United Kingdom is FREE for goods over the value of £19.99. First Class upgrade available. In the instance of worldwide delivery on occasion charges may apply due to import duties and taxes that you might be liable to, for countries outside the United Kingdom. Honey and Vanilla will contact you directly in this instance.
First class delivery by Royal Mail does cover the items upto the value of £34. Should extra insurance over £34 be required this will need to be covered by the purchaser. Honey and Vanilla do not take responsibility for loss in transit.
Extra insurance costs are as per Royal mail extra insurance charges & are available on request.
If your purchase does not meet your expectation or the expectation of the person you’re buying it for we will happily exchange or refund your purchase.
The garments must be unworn & returned within 7 days from your initial delivery. The return will be accepted providing the purchase is in the same condition as despatched. The purchase must be returned unworn, unwashed, with all the labels intact and if boxed in their orginal box.
In the interest of customer hygiene we can not accept return on bottoms that have been worn with out underwear but then found to be unsuitable. Please test all bottoms while wearing your own underwear.
We are aware that customers do order multiple sizes for trial and return sizes that do not fit. In this event a charge of £2.00 is levied for use of garment, as it is not a fault of the garment but the customers wish to try sizes.
We stock quality branded products which are quality checked before delivery. However should you receive a purchase with a manufacturing fault we will replace your item or offer a refund as required.It may not be possible in some instances to replace seasonal purchase, however we may offer a suitable alternative or refund. Goods damaged by wear will not be refunded unless it is proven to be through faulty goods. Tests will be carried out by the relevant manufacturer.
Please follow the garment care instruction stated by the manufacturer. We can not accept return on items that have not been maintained as stated by the manufacturer.
We advise that all items are hand washed only.
All cost incurred from returning an item will be the responsibilty of the customer unless a mistake has been made by Honey and Vanilla in the original order.
In any event always contact Honey and Vanilla via e-mail or on the customer care line to receive authorisation for any returns/ exchanges.
The conditions outlined above do not affect your statutory rights.
When returning a purchase within the UK please do so via Royal Mail. Whe recommend that you obtain a free certificate of posting when sending the goods back in the event of your purchase being lost in transit. All returns must be posted to:
Honey and Vanilla
1 Eardiston House
Eardiston
Tenbury Wells
Worcestershire
WR15 8JH
All refunds will be actioned in the same manner as the original payment. Paypal payment by paypal, cheque payment by cheque etc.,
Also note refunds will be less our original postage costs.
All prices are shown in pounds sterling and include Value Added Tax (VAT) at the U.K rate of 17.5%.
If we are not carrying stock at the time a "special order" can be placed at the carriage cost charge to order £5.00
If you place an order using the Honey and Vanilla website on-line ordering process, or by post, or by contacting Honey and Vanilla by telephone direct you are in agreement with our terms and conditions. If you have any queries regarding these terms and conditions please do not hesitate to contact us by either e-mail or telephone.When ordering goods over this site you are entering into a legally binding contract. When you place an order with Honey and Vanilla you are making an offer to purchase the items you have selected. Honey and Vanilla reserve the right to accept or decline that offer. No contract will commence between yourself and Honey and Vanilla for the sale of any product unless and until Honey and Vanilla accepts your order by e-mail confirming that it has dispatched your product. For the aviodance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Such a contract will be interpreted, construed and enforced in all respects in accordance with the Laws of England, and you and Honey and Vanilla irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. Honey and Vanilla shall not be liable to any person for any loss or damage,which may arise from the use of any of the information contained in any of the materials used in this website. To the fullest extent as permitted by law Honey and Vanilla is providing this web site and it's contents on an "as is" basis and makes no (and expressly disclaims all) representations or warrenties of any kind, express or implied, with respect to this web site or the information, contents, materials or products included in this website including, but without limitation warranties or merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provisions of these disclaimers and exclusions should deemed to be unlawful, void or for any other reason unforceable, then that provision will be deemed to be severable and shall not effect the validity and enforceability of the remaining provisions.
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